Achievement examples by role

Before: Worked on performance improvements.

After: Checkout pages were timing out at peak (Context). I profiled the slowest queries and added caching (Action). Peak timeouts stopped over the following month (Impact). Visible in the monitoring dashboard and the incident log (Proof).

Before: Ran social media.

After: Our channels had no posting plan (Context). I built a weekly calendar and wrote the first quarter of posts (Action). Enquiries from social grew from occasional to weekly (Impact). Tracked in the CRM source field (Proof).

Before: Helped with the warehouse move.

After: The warehouse move risked a week of missed orders (Context). I planned the stock transfer in three waves (Action). Orders kept shipping throughout (Impact). The daily dispatch report covers the whole period (Proof).

Before: Hit my targets.

After: A key account was up for renewal with a competitor bidding (Context). I rebuilt the proposal around their new priorities (Action). They renewed on a longer contract (Impact). Signed contract is in the CRM (Proof).

Before: Managed the team well.

After: Two people had resigned in a quarter (Context). I introduced monthly one-to-ones and clear progression goals (Action). No further resignations in the next nine months (Impact). Recorded in HR data and team survey comments (Proof).

Before: Answered lots of tickets.

After: The same billing question made up a large share of tickets (Context). I wrote a help article and a saved reply (Action). That question type fell noticeably the next month (Impact). Ticket tags in the help desk show the change (Proof).

Use the Context, Action, Impact, Proof guide or copy a template. If you cannot fill in a part, that is the part to start capturing now.