Support

Stuck on something? Start here.

Email support@lookatyougo.app and a person replies. No ticket robots.

What Look at you go does

You record what you did at work each week, by voice or by typing. The app turns those updates into a private record of evidence, then helps you read it back when a review, pay rise, promotion or job application comes around.

Who runs Look at you go

Look at you go is operated, supplied and licensed by Thomas Oliver West, an individual sole trader using the trading name Look at you go. Paddle is the Merchant of Record and authorised reseller for purchases processed through Paddle.

Plans and billing

Recording your work is free for as long as you want. New accounts get 14 days with the paid analysis unlocked, with no card taken. The CV Builder is not part of that trial: it is only available on a paid subscription.

A subscription costs £5 a month or £49 a year. Payments are handled by Paddle, our merchant of record, which issues your invoices and receipts.

To subscribe, change plan, pause, cancel or ask for a refund, sign in on the website and open Billing. Cancelling keeps your access until the end of the period you already paid for. See the refund policy for the details.

Restoring your access

There is nothing to buy inside the iPhone app, so there is no in-app purchase to restore. Your subscription lives on your account, not on a device.

If you have paid but the app still shows the free view, sign in with the same email you used to subscribe, then open Settings and choose Refresh access. Signing out and back in also works. If it still looks wrong, email support@lookatyougo.app with that email address and we will sort it.

Reminders and notifications

Reminders are off until you turn them on. In the app, open Settings and choose your day, time and timezone, plus quiet hours when nothing will be sent. Discreet mode removes the detail from the lock screen text.

On iPhone, notifications also need permission from iOS. If you declined it, open the iPhone Settings app, find Look at you go, and turn Notifications on. The app works normally without them.

Microphone

The microphone is used only while you are recording a check-in, and only after you allow it. If you decline, you can type your update instead and nothing else changes.

Getting a copy of your data

Sign in, open Settings, and use the export. It produces one JSON file containing your profile, check-ins, evidence, documents, cases and account records. There is no charge and no limit on how often you do it.

Deleting your account

Sign in, open Settings, and choose to delete your account. This removes your records, the files in your Vault and your login itself. Any active subscription is cancelled first. Deletion is immediate and cannot be undone, so export first if you want a copy.

If you cannot sign in, email support@lookatyougo.app from the address on the account and we will do it for you.

Something is broken

Email support@lookatyougo.app with what you were doing, what happened, and which device you were on. Screenshots help. You can also use the contact form.

Back to Look at you go·Privacy notice·Terms·Refunds